Business Scenarios
The following are some business scenarios that illustrate the benefits of EMAS.net.
I) Traveling Sales Personnel
- Salesperson travels round the country to visit customers.
- Before visiting a customer, sales person checks Customer Profile through EMAS.net to better understand the customer’s needs.
- At customer’s office, customer requests for product information and promised date of delivery.
- Salesperson logs into EMAS.net from customer’s office and prints product information and pricing for customer immediately.
- At the same time, stock availability is checked and the customer informed of estimated delivery date.
- Customer agrees to buy from salesperson.
- Salesperson places Sales Order through Shopping Cart system in EMAS.net.
- Sales Order is received immediately by office/headquarters. No time delays.
Benefits:
- Customer is impressed by the speed and efficiency of customer service.
- Salesperson does not need to waste time contacting office for information or to place Sales Orders. No need to do paperwork later.
- Business makes more profits from happy customers and more productive sales personnel. No high mobile phone bills too.
II) Admin Staff Processing Transactions
- Usually, admin staff receive Sales Orders from sales personnel by phone or sales order forms.
- Sales Order data entered manually into accounting and inventory system.
- Manual data entry takes time and increases the possibility of errors.
- With the EMAS.net, Sales Orders are entered directly into accounting and inventory system by sales personnel.
- Admin staff are only required to check information and approve sales order. No manual data entry.
Benefits:
- Customer is happy because sales order is delivered faster and without errors.
- Admin staff are happy because they do not need to do routine and tedious data entry.
- Business makes more profits from happy customers and more productive admin staff. No need for the unnecessary printing of documents on paper.
III) Managing Fulfillment of Sales Orders
- If Sales Orders are not delivered or delivered late, customers will be very unhappy.
- Therefore, there is a need for sales personnel to check if sales orders are being fulfilled.
- Through EMAS.net, the salesperson can check if all the sales orders he has placed have been delivered.
- The salesperson can easily identify sales orders with delivery problems and can take the necessary corrective actions.
- There is no need to ask admin staff to create a report of unfulfilled sales orders.
Benefits:
- Customer is happy because sales orders are delivered on time.
- Admin staff are happy because they do not need to waste time creating reports for sales personnel.
- Sales personnel become more responsible for ensuring sales orders are fulfilled.
- Business makes more profits from happy customers and more productive and responsible employees.
IV) Managing Debtors
- One of the most important jobs of sales personnel is collecting payments.
- Through EMAS.net, the salesperson can check if a customer has paid for an Invoice or check the customer account balance or debtors aging report.
- This allows the salesperson to chase payments that are due.
- Admin staff are not required to create reports for sales personnel to act on.
- The salesperson can also issue Invoices that are due or print Statement of Accounts for customers immediately.
Benefits:
- Admin staff are happy because they do not need to waste time creating reports for sales personnel.
- Sales personnel become more responsible for ensuring payments are collected.
- Business makes more profits from more productive and responsible employees as well as improved cash flow.
V) Customers Requesting for Information
- Often, customers require certain information be it their accounts statements, bills and item details.
- Instead of having to make phone calls, customers can simply login to EMAS.net to retrieve such information.
- Customers need not worry if administrative staff or sales person serving them is unavailable as data can be retrieved over the Internet.
Benefits:
- Increased convenience for customers.
- The latest information is available to customer regardless of location and time of day.
- Possible reduction of phone call charges as customers need not make phone calls to request for information.
- Less chances of errors in information as the possibility of human error in retrieving information is reduced.
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